At the Smart Points booth located at the lobby of Oh! Cancún & Smart Cancún hotels or at the link below:
Check your SPAM inbox, as some email providers my classify it improperly.
If you haven't received the confirmation email within 30 minutes, please dial +52 800 283 2949
You earn points with each stay at Oh! Cancún and Smart Cancún hotels.
You can consult the status of your points at the clients area of the Oasis Hotels & Resorts or login to the members portal at smartpointsoasis.com/login
You may redeem them for hotel nights, spa treatments,Day Pass, Smart Car Rental, in addition to reservations at Benazuza resaurant. Smart Points are valid to redeem at any of our Oasis Hotels & Resorts of Cancun and Tulum with 24 hours in advance.
Smart Points are accumulated electronically after the account holder has checked out. In case the account holder isn't staying, the Smart Points will be allocated after one day and a confirmation will be sent to the registered email.
1. Login or Sign up here.
2. Choose the stay or service you like.
3. If you chose hotel nights, book through oasishotels.com
If you chose spa treatments, car rental or day pass, you'll get a confirmation email.
You’ll get an email with the electronic confirmation of the service you requested; there you’ll find which documents you must show upon arrival.
Yes. The user is the only responsible for managing and taking care of the affiliation number. In case of loss, please get in touch with us in order to file your report. Only then you’ll secure the points you have in your account at the time of the report. Your previous affiliation number will be cancelled and we’ll provide you with a new one.
We’ll provide you with a new affiliation number. Once you activate it, you’ll re-gain access to the program and your points obtained will be kept just as they appeared at the moment we filed your report.
You can’t. They’re exclusive to the SmartPoints program.
You can’t. SmartPoints have no cash value; they’re only redeemable for Oasis Hotels & Resorts products and services.
Once you’ve booked 10 or more rooms.
Consult your transactions at smartpoitsoasis.com. The upgrade to GENIUS category will be applied automatically once you’ve booked 10 rooms. Moreover, we’ll email you once you’ve reached the GENIUS level, and we’ll keep you informed about your membership’s new benefits.
Yes. As soon as you’ve reached the next level, we’ll send you an email with the new benefits available for your GENIUS membership.
You won’t. The points are added 24 hours after you check-out from the hotel.
You can’t. The SmartPoints program rewards can only be redeemed for the products and services specified at smartpointsoasis.com and cannot be used in conjunction with other promotions.
No. This program was created in order to reward our clients for their preference, therefore, you membership is totally free.
It is. With your convenience in mind, we included round-trip transportation upon reservation, in the established departure times
Absolutely! It is possible, provided that the category you requested is available.
By all means! We hope we find more members like you.
When the affiliate makes a reservation his mail must match as he did when he made the affiliation to the program, otherwise do not accumulate points.